Website Terms & Conditions

Terms and conditions of purchasing from Thornley Silver

Please read these terms and conditions carefully. By using this web site, you agree to be bound by the terms and conditions described below.

These terms and conditions govern your use of, and any purchase from, the Thornley Silver web site, and constitute a contract between you and Thornley Silver. Thornley Silver reserves the right to change or modify any of these terms and conditions at any time, and in its sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on this site. Therefore, you should check before making a purchase.

Product availability and pricing
Our aim is to send you your order quickly and efficiently. Most pieces are available for despatch within 5 working days. However, please remember that our pieces are individually made, just for you, and therefore delivery may take longer. If you require something that bit sooner, or to meet a special deadline, then please email us to discuss your particular requirements.

Prices are quoted in Sterling. In the unlikely event that a piece of jewellery is incorrectly priced we reserve the right to correct any and all errors when they do occur but we cannot honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or not accept the order and we shall notify you of such a situation.

Because of the nature of Silver we reserve the right to change our prices without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact us.

UK Shipments
Purchases made through our website may be shipped to addresses in the United Kingdom. We are unfortunately not able to ship to other countries.

Payment Methods
For your convenience, we offer the following payment methods:

  • Credit cards: using your Visa, MasterCard, credit card through the Stripe gateway, which is a secure and safe way of making payments, and uses a secure server medium.

Alternate Shipping Addresses
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, you may find that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Returns Policy
At Thornley Silver, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.

So, if for any reason, you are not satisfied with the jewellery that you have purchased, you may return the unused goods to us in perfect condition in the original packaging, within 14 days of purchase. The return of any goods will be your responsibility and at your risk, and we advise you take out your own insurance. We will be happy to offer you an exchange or refund for jewellery returned. However, for reasons of hygiene, earrings are non-returnable.

Privacy Policy
We undertake not to forward your personal details to another person or body, in accordance with English Law.

Legal Notices
Under no circumstances shall Thornley Silver be liable for any lost income, profits or wasted expenditure or indirect or consequential loss of any kind, regardless of the form of action, whether in contract, or tort (including negligence).

Applicable Law
These terms and conditions and your use of this site will be governed by and construed in accordance with the laws of England and Wales.

Thornley Silver does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

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